IT Service Desk [1-4 Years]

Looking for an IT Service Desk Support Engineer with 1-4 Years of Experience in troubleshooting LAN/WAN/Internet and IT Equipment.This Oppornunity is with a leading IT Client in Hyderabad.

Required Skills/Experience:

• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Password Resets, Printers and more
• Gather the required information necessary in order to best handle customer software and technical inquiries
• 
  
• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
• Collaborate with other members of the Service team to properly manage customer inquiries and escalate when appropriate.
• Research required inform using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues to the pertained teams
• Problem-solving ability – identify and resolve
• Basic technical skills including knowledge of Microsoft windows Operating Systems, Microsoft Office suite, and common printer issues.
• Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)
• Basic understanding in troubleshooting Internet Connectivity, LAN /WAN related Issues.
• Ability to deal with difficult callers
• An ability to communicate with customers and understand customer requirements.
• Ability to speak and write clearly and accurately
• Effective listening skills
• Multi-tasking capabilities

Open for 24/7 work environment
Work Location: Hyderabad
Experience 1-4 Yrs

---

Reach jobs@madhees.com

Technical Support Specialist – 3+ Years

 Looking for Technical Support Specialist who had experience in handling UK based customers with 3+ Years of Experience.This opportunity is with one of the Multinational Conglomerate in hyderabad.

Roles and Responsibilities:

• Helpdesk Ticket Triage, Queue Management and Incident Resolution

• Knowledge of Incident Management and working experience with IT Service Management tools ( Service Now, BMC Remedy etc.)

• Excellent customer service skills with good English communication

• Team player and must be able to work with global teams

• Provide Remote End-user technical support for all hardware / software and peripherals.

• Provide remote End User training to enhance the user experience by raising awareness and improve productivity.

• Ensure that the required security and patch levels are met and maintained pertaining to SCCM (System Center Configuratino Manager) / ePO ( McAfee ePolicy Orchestrator) & Websense on Servers & PC’s

• Active Directory User Account Management, DHCP & DNS.

• Support and Troubleshoot deployment of apps (E-mail) in Mobile Devices primarily iOS and Android

• Set up and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.

• Working knowledge of deployment of Windows 7 Operating System and software installations including MS Office 365, Antivirus software

• Good understanding of handling WAN (Wide Area Network) circuit outages via monitoring tools and working with the business and the service providers to resolve WAN outages.

• Troubleshoot and resolve problems encountered in the use of all site systems and desktop applications.

• Knowledge of Escalation matrix and ability to work through the escalation process.

Required :

• Education: Bachelor’s Degree
• At least 3 years experience in relevant position
• Must have good spoken & written English to support UK based customers

Preferred:

• Master’s degree
• Previous Lean or Six Sigma or other continuous improvement experience
• Ability to read,write,analyze, and interpret technical data

---

Mail us jobs@madhees.com