Technical Support Specialist – 3+ Years

 Looking for Technical Support Specialist who had experience in handling UK based customers with 3+ Years of Experience.This opportunity is with one of the Multinational Conglomerate in hyderabad.

Roles and Responsibilities:

• Helpdesk Ticket Triage, Queue Management and Incident Resolution

• Knowledge of Incident Management and working experience with IT Service Management tools ( Service Now, BMC Remedy etc.)

• Excellent customer service skills with good English communication

• Team player and must be able to work with global teams

• Provide Remote End-user technical support for all hardware / software and peripherals.

• Provide remote End User training to enhance the user experience by raising awareness and improve productivity.

• Ensure that the required security and patch levels are met and maintained pertaining to SCCM (System Center Configuratino Manager) / ePO ( McAfee ePolicy Orchestrator) & Websense on Servers & PC’s

• Active Directory User Account Management, DHCP & DNS.

• Support and Troubleshoot deployment of apps (E-mail) in Mobile Devices primarily iOS and Android

• Set up and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.

• Working knowledge of deployment of Windows 7 Operating System and software installations including MS Office 365, Antivirus software

• Good understanding of handling WAN (Wide Area Network) circuit outages via monitoring tools and working with the business and the service providers to resolve WAN outages.

• Troubleshoot and resolve problems encountered in the use of all site systems and desktop applications.

• Knowledge of Escalation matrix and ability to work through the escalation process.

Required :

• Education: Bachelor’s Degree
• At least 3 years experience in relevant position
• Must have good spoken & written English to support UK based customers

Preferred:

• Master’s degree
• Previous Lean or Six Sigma or other continuous improvement experience
• Ability to read,write,analyze, and interpret technical data

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Mail us jobs@madhees.com

SCCM 2012 (Location: Hyderabad)

SCCM 2012 (Location: Hyderabad)

We are looking for SCCM 2012 who should have SCCM Administration experience in Level 3 with hands on experience in troubleshooting complex issues. Technical Escalation Point of Contact with proven customer / vendor interaction skills Experience in large scale implementation in SCCM 2012/ 2012 R2 with ability to Plan, Designing and Deploy. SCCM 2012/ 2012 R2 expert should possess proven knowledge of Microsoft platform development and design.

SCCM 2012:

• Installation and configuration of SCCM CAS, Primary and various site server roles including Management and Distribution points
• Extend AD schema for integration into SCCM
• Configure PXE and resolve PXE, build issues
• Create static, query based collections and custom reports as and when required
• Extend Hardware Inventory using MOF customization
• Configure boundaries, boundary groups. Troubleshoot WMI, Task sequence issues
• Troubleshooting WMI issues on SCCM clients
• SCCM Client installations through various methods and troubleshooting installation issues
• Distributing content to required DPs and troubleshooting content distribution issues
• Troubleshooting WSUS synchronization issues and Patches deployment issues
• Build issues troubleshooting from client side

SCOM 2012:

1. SCOM 2012 setup and configuration
2. Installation of SCOM gateways
3. Installation of SCOM agents in Windows platforms using discovery, manual, build methods and Linux platforms
4. Import Management Packs from various vendors to facilitate monitoring from SCOM and fine tune the packs to reduce alert churn
5. Troubleshoot and resolve configuration issues
6. Create custom rules, monitors, discoveries, run as accounts and subscriptions
7. Troubleshoot and resolve SCOM DB related issues

Experience: 4 to 8 years

Job Location: Hyderabad

Contact Details:

Contact Person: Madhusmita

Contact Email ID: madhusmita.m@madhees.com

For more details please feel free to visit www.madhees.com

To get job updates please like our page www.facebook.com/madhees

SCCM and SCOM (Location: Hyderabad)

SCCM and SCOM (Location: Hyderabad)

We are looking for SCCM 2012 who should have SCCM Administration experience in Level 3 with hands on experience in troubleshooting complex issues. Technical Escalation Point of Contact with proven customer / vendor interaction skills Experience in large scale implementation in SCCM 2012/ 2012 R2 with ability to Plan, Designing and Deploy. SCCM 2012/ 2012 R2 expert should possess proven knowledge of Microsoft platform development and design.

SCCM 2012:

• Installation and configuration of SCCM CAS, Primary and various site server roles including Management and Distribution points
• Extend AD schema for integration into SCCM
• Configure PXE and resolve PXE, build issues
• Create static, query based collections and custom reports as and when required
• Extend Hardware Inventory using MOF customization
• Configure boundaries, boundary groups. Troubleshoot WMI, Task sequence issues
• Troubleshooting WMI issues on SCCM clients
• SCCM Client installations through various methods and troubleshooting installation issues
• Distributing content to required DPs and troubleshooting content distribution issues
• Troubleshooting WSUS synchronization issues and Patches deployment issues
• Build issues troubleshooting from client side

SCOM 2012:

1. SCOM 2012 setup and configuration
2. Installation of SCOM gateways
3. Installation of SCOM agents in Windows platforms using discovery, manual, build methods and Linux platforms
4. Import Management Packs from various vendors to facilitate monitoring from SCOM and fine tune the packs to reduce alert churn
5. Troubleshoot and resolve configuration issues
6. Create custom rules, monitors, discoveries, run as accounts and subscriptions
7. Troubleshoot and resolve SCOM DB related issues

Experience: 4 to 8 years

Job Location: Hyderabad

Contact Details:

Contact Person: Madhusmita

Contact Email ID: madhusmita.m@madhees.com

For more details please feel free to visit www.madhees.com

To get job updates please like our page www.facebook.com/madhees

SCCM 2012 (Location: Hyderabad)

SCCM 2012 (Location: Hyderabad)

We are looking for SCCM 2012 who should have SCCM Administration experience in Level 3 with hands on experience in troubleshooting complex issues. Technical Escalation Point of Contact with proven customer / vendor interaction skills Experience in large scale implementation in SCCM 2012/ 2012 R2 with ability to Plan, Designing and Deploy. SCCM 2012/ 2012 R2 expert should possess proven knowledge of Microsoft platform development and design.

SCCM 2012:

• Installation and configuration of SCCM CAS, Primary and various site server roles including Management and Distribution points
• Extend AD schema for integration into SCCM
• Configure PXE and resolve PXE, build issues
• Create static, query based collections and custom reports as and when required
• Extend Hardware Inventory using MOF customization
• Configure boundaries, boundary groups. Troubleshoot WMI, Task sequence issues
• Troubleshooting WMI issues on SCCM clients
• SCCM Client installations through various methods and troubleshooting installation issues
• Distributing content to required DPs and troubleshooting content distribution issues
• Troubleshooting WSUS synchronization issues and Patches deployment issues
• Build issues troubleshooting from client side

SCOM 2012:

1. SCOM 2012 setup and configuration
2. Installation of SCOM gateways
3. Installation of SCOM agents in Windows platforms using discovery, manual, build methods and Linux platforms
4. Import Management Packs from various vendors to facilitate monitoring from SCOM and fine tune the packs to reduce alert churn
5. Troubleshoot and resolve configuration issues
6. Create custom rules, monitors, discoveries, run as accounts and subscriptions
7. Troubleshoot and resolve SCOM DB related issues

Experience: 4 to 8 years

Job Location: Hyderabad

Contact Details:

Contact Person: Madhusmita

Contact Email ID: madhusmita.m@madhees.com

For more details please feel free to visit www.madhees.com

To get job updates please like our page www.facebook.com/madhees