Devops Lead - 7+ Years

Required Devops Lead with 7+ Years of Experience in Using  Linux,AWS,Puppet,Java and DNS.This Opporninuty is with a Leading gaming Client in Hyderabad.

Required Skills and Expertise:

• Demonstrable experience leading a team of DevOps engineers
• Deep understanding of DevOps
• Expert knowledge of Linux
• Professional experience maintaining large production setup in live environments
• Broad experience with Amazon AWS technologies especially with AWS VPC, CloudFormation, Autoscaling, and AMIs
• Exposure to Java/python/Boto/Fabric/Ansible exposure required.
• Knowledge of deployment orchestration frameworks Terraform, Puppet, Ansible
• High level of familiarity with Java/J2EE ecosystems
• Experience managing DNS and LDAP
• Strong network configuration knowledge and skills
• Good written and verbal communication skills
• A healthy capacity to take and set direction and accept and provide criticism

Responsibilities:

• Oversight of server environments, from dev through production
• Ensure appropriate redundancy and fall backs in all server environments
• Communicate with engineering, production and QA in coordinating systems engineering work
• Work closely with developers to drive live title processes and practices
• Demonstrate a pragmatic approach to engineering scope and consistent bias to action
• Drive planning efforts around all aspects of systems engineering
• Help drive continual improvements to our engineering standards, practices, and tools
• Ensure an appropriate balance between developer agility and production stability
• Be a good team member
• Ultimate accountability for the health and uptime of production environments 

Desired :

• Experience with Java/J2EE engineering practices and frameworks
• Experience with load testing practices, tools, and technology
• High degree of competency with subnetting, VPNs, and DHCP
• Having successfully shipped mobile free-to-play titles.
• A passion for gaming in general and mobile games in particular

Technical Support Specialist – 3+ Years

 Looking for Technical Support Specialist who had experience in handling UK based customers with 3+ Years of Experience.This opportunity is with one of the Multinational Conglomerate in hyderabad.

Roles and Responsibilities:

• Helpdesk Ticket Triage, Queue Management and Incident Resolution

• Knowledge of Incident Management and working experience with IT Service Management tools ( Service Now, BMC Remedy etc.)

• Excellent customer service skills with good English communication

• Team player and must be able to work with global teams

• Provide Remote End-user technical support for all hardware / software and peripherals.

• Provide remote End User training to enhance the user experience by raising awareness and improve productivity.

• Ensure that the required security and patch levels are met and maintained pertaining to SCCM (System Center Configuratino Manager) / ePO ( McAfee ePolicy Orchestrator) & Websense on Servers & PC’s

• Active Directory User Account Management, DHCP & DNS.

• Support and Troubleshoot deployment of apps (E-mail) in Mobile Devices primarily iOS and Android

• Set up and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.

• Working knowledge of deployment of Windows 7 Operating System and software installations including MS Office 365, Antivirus software

• Good understanding of handling WAN (Wide Area Network) circuit outages via monitoring tools and working with the business and the service providers to resolve WAN outages.

• Troubleshoot and resolve problems encountered in the use of all site systems and desktop applications.

• Knowledge of Escalation matrix and ability to work through the escalation process.

Required :

• Education: Bachelor’s Degree
• At least 3 years experience in relevant position
• Must have good spoken & written English to support UK based customers

Preferred:

• Master’s degree
• Previous Lean or Six Sigma or other continuous improvement experience
• Ability to read,write,analyze, and interpret technical data

---

Mail us jobs@madhees.com