IT Service Desk [1-4 Years]

Looking for an IT Service Desk Support Engineer with 1-4 Years of Experience in troubleshooting LAN/WAN/Internet and IT Equipment.This Oppornunity is with a leading IT Client in Hyderabad.

Required Skills/Experience:

• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Password Resets, Printers and more
• Gather the required information necessary in order to best handle customer software and technical inquiries
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• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
• Collaborate with other members of the Service team to properly manage customer inquiries and escalate when appropriate.
• Research required inform using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues to the pertained teams
• Problem-solving ability – identify and resolve
• Basic technical skills including knowledge of Microsoft windows Operating Systems, Microsoft Office suite, and common printer issues.
• Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)
• Basic understanding in troubleshooting Internet Connectivity, LAN /WAN related Issues.
• Ability to deal with difficult callers
• An ability to communicate with customers and understand customer requirements.
• Ability to speak and write clearly and accurately
• Effective listening skills
• Multi-tasking capabilities

Open for 24/7 work environment
Work Location: Hyderabad
Experience 1-4 Yrs

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Reach jobs@madhees.com