Looking for an IT Service Desk Support Engineer with 1-4 Years of Experience in troubleshooting LAN/WAN/Internet and IT Equipment.This Oppornunity is with a leading IT Client in Hyderabad.
Required Skills/Experience:
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Password Resets, Printers and more
- Gather the required information necessary in order to best handle customer software and technical inquiries
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
- Collaborate with other members of the Service team to properly manage customer inquiries and escalate when appropriate.
- Research required inform using available resources
- Follow standard processes and procedures
- Identify and escalate priority issues to the pertained teams
- Problem-solving ability – identify and resolve
- Basic technical skills including knowledge of Microsoft windows Operating Systems, Microsoft Office suite, and common printer issues.
- Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)
- Basic understanding in troubleshooting Internet Connectivity, LAN /WAN related Issues.
- Ability to deal with difficult callers
- An ability to communicate with customers and understand customer requirements.
- Ability to speak and write clearly and accurately
- Effective listening skills
- Multi-tasking capabilities
Open for 24/7 work environment
Work Location: Hyderabad
Experience 1-4 Yrs
Work Location: Hyderabad
Experience 1-4 Yrs
Reach jobs@madhees.com
