Service Performance Engineer - 7+ Years

Required Service Performance Manager with 7+ Years of Experience in Maintaining the Relationship between Stakeholders,SLA,KPI's,Business Analysts and Vendors.This Opportunity is with a leading IT Giant in India. 

Roles and Responsibilities:

• Accountable for the of the data coming out of third party systems
• Ensure that all Reports are in line with agreed standards and fulfil stakeholder’s requirements
• Build and manage a team of Data and Business analysts
• Ensure all aspects of Service Reporting are progressed to plan.
• Responsible for ensuring related continual service improvement activities are in-place
• Build a strong team of Data and Business analysts
• Maintain excellent relationships with key stakeholder groups globally
• Build relationships and work closely with Tower and Regional Leads to ensure that data is reported in line with all requirements and deliver value
• Ensure great relationships with appropriate stakeholders across the Operating Companies through the Customer Service Managers.
• Own the Supplier Service Level performance
• Accountable for the production and or accuracy of SLAs, KPIs and Operational metrics reports
• Provide Global, Tower and Regional Service Level & Performance Analysis and Reporting against stated SLAs and OLAs, ensuring the outsource provider takes corrective actions when performance falls below the contracted service levels
• Review all the data used by third parties to ensure accuracy 
• Knowledge or expertise of mapping data, merging data, data architecture & working with web based applications
• Establish good working relationships with 3rd party suppliers.
• Through measurement ensure service provider delivery activities are fit for purpose and where they are not, ensure improvement activities are undertaken.
• Ensure Service Providers have a strong focus on ‘pro-active’ work
• Be in constant ‘Service Improvement Mode’
• Ensure all related risks & issues are managed and mitigated against within the Workstream and those that require senior management focus are fed into the related governance sessions.

Required Skills:

• Strong Customer Service Management experience and skills
• ITIL Foundation certification as a minimum – ITIL Service Operations and/or ITIL Lifecycle Continual Service Improvement desirable 
• Proven leadership, managerial and people skills 
• Experience building a new team required
• Relevant Service Level Management skills required
• Advanced Microsoft Office skills
• Experience creating comprehensive reports to Senior Stakeholders
• Strong Supplier and Stakeholder management skills
• Strong communication, influencing skill 
• Working knowledge and understanding of Service Delivery as a whole.
• Good technology insight with a full appreciation of how technology can enable positive business change

Sr.Business Analyst - 7+ Years

Required Sr.Business Analyst with 7+ Years of Experience as a Business Analyst.Opporninuty is with a leading Phrama Client in Hyderabad.

Essential Functions & Responsibilities:

• Derive features required for a complete major product release and multiple concurrent intermediate releases
• Demonstrate expert level skill in problem decomposition and ability to navigate through ambiguity
• Be regarded as an expert in Agile Methodology.
• Has the ability to run multiple scrums or scrum of scrums
• Collaborate closely with Product Ownership in Scope and Feature decisions, negotiating time lines and release schedules;
• Assists Product Ownership in managing customers showing deep expertise in inbound product management; help Product Ownership in defining the product vision and roadmap
• Collaborate with UX, Architecture and Engineering Teams in Design Decisions demonstrating deep understanding of technology stack
• Mentor junior team members and provides oversight when working with other Analysts on a large project
• Establish close partnership with Quality Engineering and Devops teams to ensure successful releases
• Understand security and compliance requirements; establishes seamless integration with Cyber Security and Compliance teams
• Demonstrate excellent business acumen, knows latest industry trends, routinely attends industry seminars and is looked at as an internal expert on the product as well as the associated competitive landscape
• Demonstrate superior persuasion and influencing skills that ensure alignment between customer, product ownership and engineering team

Qualifications/Requirements:

• Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
• A minimum of 6 years of professional experience in software feature decomposition
• Experience with Business-to-Business (B2B), e-Commerce, Inventory Control/Management, Point of Sale (POS), and/or Procurement Systems is valued.
• Experience with the Agile development process would be advantageous.
• Hands-on experience acting as a Scrum Master, leading one or many dev teams in Agile Scrum rituals, such as daily standup, story demonstration, retrospective, planning
• Written and verbal communication experience with both internal and external customers is expected.

Desired Skills:

Technical Expertise:

• Knowledge of Object Oriented Analysis and Design, Software Design Patterns and Java coding principles
• Hands-on experience in decomposing requirements into robust Agile based User Stories, including strong acceptance criteria and requirement traceability.
• Experience with Rally or JIRA is a big plus.
• Experience with reporting on Agile based metrics including burn-up, burn-down, velocity, etc.

Business Acumen:

• Strong problem solving abilities and capable of articulating specific technical topics or assignments
• Experience in building scalable and highly available distributed systems
• Expert in breaking down problems and estimate time for development tasks
• Evangelizes how our technology solves customer problems from a technology and business perspective

Business Analyst

Looking to fill Business Analyst Position with a Multinational in Hyderabad
 
Experience : 2- 4 Years

Skills Required :ERP systems,DUNS,Vendor Masters,Black List Suppliers,Risk Assessment.

Roles and Responsibilities:

• Provide support with respect to Maintaining supplier masters globally
• Ability to understand the ERP system and concepts of Vendor masters and Customer creations on existing ERP system.
• Understand the Supplier/ Customer creations on the ERP system
• Process supplier amendments requests globally
• Monitor suppliers and business owners for compliance with defined policies and procedures, and escalate/remediate as necessary
• Basic understanding of DUNS(Duns and Bradstreet number) and Black listed suppliers
• Basics of Supplier Payment methods and working knowledge on payment masters.
• Supplier documentation Risk Assessment with required due diligence.
• Enrichment and remove duplicates to maintain the Supplier repository intact.
• Activation or Deactivation of Supplier repository
• Maintain Supplier documentation check list region wise.

Write to jobs@madhees.com