Client Support Analyst I – Expense (Location: Bangalore)

Client Support Analyst I – Expense (Location: Bangalore)

The Client Support Analyst I provides resolutions to customer issues that are escalated from the call center or logged over the web. The support is often consultative and addresses intermediate to advanced service related issues.  The Client Support Analyst would conduct work at the direction of Support Case Managers, Leads and/or Managers. 

Responsibilities:

• Respond to inquiries or issues regarding product functionality; research to fully diagnose or understand the issue or request then define solutions and respond within established timelines.
• When appropriate provide consultative guidance to customers, Support Case Managers or other internal team members towards the resolution to their service issue.
• Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve
• Effectively manage expectations that are set with customers and Case Managers.
• Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions
• Provide updates within SLA guidelines, on active issues to gain additional information or to advise of status
• Interface with other Concur departments as necessary to resolve customer issues
• Maintain working knowledge of Concur products including new releases and new products.
• Be aware of, and comply with all corporate policies

Position Requirements: Education, Experience & Training required:

• Four or more years of experience troubleshooting software or hardware issues
• Four or more years in Technical Support role interfacing with customers
• Familiarity with business processes related to expense management
• Ability to pass a background check

Job Specific Specialized Knowledge & Skills:

• Ability to manage multiple concurrent tasks
• Ability to effectively collaborate with team members
• Knowledgeable of Windows OS, basic security and its built-in applications
• Experience in utilizing a CRM system to track and resolve issues
• Strong analytical skills
• Proficient in written English communication skills
• Strong time management and prioritization skills
• Familiarity with SQL is a plus..

Experience: 3.5 years

Job Location: Bangalore

Contact Details:

Contact Person: Madhusmita

Contact Email ID: madhusmita.m@madhees.com

For more details please feel free to visit www.madhees.com

To get job updates please like our page www.facebook.com/madhees

Client Support Analyst I – Concur Travel (Location: Bangalore)

The Client Support Analyst I – Concur Travel, receives issues faced by clients for our market leading cloud based travel solutions. The Analyst researches on issues across various resources and provides prompt resolution on these issues, within the SLA Timelines. The support is often consultative and addresses intermediate to advanced service related issues.

 Responsibilities:

• Deep dive & research work across a spectrum of tools and knowledge bases
• Utilize tools like knowledge portal, previous cases and documents to research, understand issue & derive resolution
• Research, diagnose & troubleshoot product functionality issues / errors faced by clients, follow up with documentation within established timelines
• When appropriate, provide consultative guidance to customers towards the resolution to their service issue
• Effectively manage expectations that are set with customers
• Maintain accurate, high-quality & timely documentation on actions taken to resolve client issues / errors
• If required / requested reach out to clients on the phone with the client to understand / educate on the issue / resolution
• Routinely update the client, following SLA guidelines, on active issues to gain additional information or to advise of status
• Interface with other departments as necessary to resolve customer issues
• Maintain working knowledge of products including new releases and new products
• Always keep yourself abreast with product knowledge & updates / enhancements, required to troubleshoot issues
• Must be agreeable to work in rotational shifts, including working on festivals / public holidays. Shifts may include morning / mid / night shift as needed by the business
• Be aware of, and comply with all corporate policies

Position Requirements 

Education, Experience & Training required:

• One year or more experience in troubleshooting software / hardware / product / process / tool issues
• One or more years in Technical Support or Analyst role interfacing with customers
• Prior travel industry experience / GDS knowledge required
• Ability to pass a background check

 Job Specific / Specialized Knowledge & Skills:

• One or more years experience with Travel GDS systems (Apollo, Sabre, Worldspan, Amadeus, Galileo, etc.) required
• One or more years experience using/supporting Online Travel Booking Tools (e.g. Concur Travel) preferred
• Familiar with Windows OS, basic security and its built-in applications
• Experience in utilizing a CRM system to track and resolve issues
• Strong analytical, written and verbal communication skills
• Problem solving, analytical mindset
• Strong time management and prioritization skills

Critical Performance Competencies:

• Keen Researcher & Passionate Learner
• Accountability
• Interpersonal
• Decisiveness/Judgment
• Communication and Influence
• Teamwork
• Stress Management
• Analytical Skills
• Adaptability/Flexibility
• Process Management/Quality
• Motivation

Value Competencies:

• Displays passion for & responsibility to the customer
• Hires, develops & rewards great people
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal & corporate integrity

EEO:

• Equal Opportunity Employer, M/F/D/V.

Experience: 3.5 years

Job Location: Bangalore

Contact Details:

Contact Person: Madhusmita

Contact Email ID: madhusmita.m@madhees.com

For more details please feel free to visit www.madhees.com

To get job updates please like our page www.facebook.com/madhees 

Implementation Program Manager (Location: Bangalore)

Implementation Program Manager (Location: Bangalore)

Manage the successful delivery of client implementations on Concur Travel and Expense by meeting aggressive deployment, revenue and satisfaction targets.

Responsibilities

• Lead, motivate and drive a team of implementation resources to meet aggressive implementation schedules while ensuring client satisfaction and department revenue goals are achieved. 
• Provide overall leadership for team’s projects – act as point of escalation and resource for addressing barriers to successful implementations. 
• Monitor all newly assigned clients to ensure kick-off process has initiated. 
• Monitor and manage client backlog – assess risk and apply needed actions to keep projects moving forward. 
• Track and publish key metrics related to area of responsibility: starts, forecasted starts and summary reports for direct reports outlining progression against key metrics/objectives, client feedback and opportunities for improvement. 
• Develop and maintain expertise around the implementation process and all dependent functions/systems/organizations: order booking, Appian, HMC, CRM, Oracle, Accounting, Client Services, Development, Hosting Operations, IT and Sales. 
• Develop, nurture and foster effective working relationships with key internal cross-functional team members tied to dependent functions, systems and organizations. 
• Drive visibility and resolution of issues preventing successful completion of the implementation process. 
• On-going coaching, training, development and recognition of direct reports. 
• Serve as initial escalation point for inquiries on all active and inactive implementations originating from clients, partners or cross-functional teams. 
• Assess and implement process improvements to further increase efficiencies, productivity, communications and implementation success rates. 
• Provide weekly, monthly and/or ad-hoc reports as needed by management, partners or cross-functional teams. 
• Document details in situations where clients do not complete implementation; develop reporting and recommendations to management. 
• Escalate critical issues to management and/or cross-functional teams (Customer Service, Development, Hosting Operations, Finance, Product Marketing, Sales) in a timely manner. 
• Review implementation survey results to identify opportunities for improvement or follow-up with clients. 
• Provide expertise and support during the sales process as needed. 
• Provide expertise and support to management and cross-functional initiatives as needed. 
• When necessary, assist in implementing client accounts

Qualifications

Education, Experience & Training required:

1. Four-year degree. 
2. Minimum of four years experience in implementation/consulting/project management. 
3. Previous experience leading teams, particularly remote employees, preferred. 
4. Previous experience implementing financial or hosted applications required – direct experience with company hosted services highly preferred. 

Job Specific Specialized Knowledge & Skills:

• Excellent organization, planning and project management capabilities. 
• Exceptional written and verbal communication skills. 
• Successful experience working directly with customers to resolve implementation issues. 
• Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues. 
• Aptitude for resource management. 
• Demonstrated ability to prioritize and manage workflow to meet deadlines. 
• Ability to address and manage through ambiguous situations – assess situations, problem solve and make decisions autonomously. 
• Employee hiring, training, development, coaching and management. 
• Ability to develop and foster key relationship – both internal and external to company. 
• Ability to “lead by example” and motivate direct reports and cross-functional staff.

EEO:

• Equal Opportunity Employer, M/F/D/V.

Experience: 8+ years

Job Location: Bangalore

Contact Details:

Contact Person: Madhusmita

Contact Email ID: madhusmita.m@madhees.com

For more details please feel free to visit www.madhees.com

To get job updates please like our page www.facebook.com/madhees

Java Technical Lead (Location: Mumbai)

Java Technical Lead (Location: Mumbai)

As a Lead, you are responsible for managing a small team of analysts, developers, testers or engineers and drive delivery of a small module within a project (Delivery/Maintenance/Testing) You may serve as entry level specialist with expertise in particular technology/industry domain/a process / application / product. You are responsible for functional/technical track of a project.

• Java Technical Lead (P5) Strong and Hands-On Knowledge in Java, OOPS concepts and Design Patterns.
• Knowledge of JAVA Scripts/JQuery/XPath Should have worked on Eclipse or equivalents
• Should have used version control system like GIT
• Knowledge of SQL will be added advantage
• Sun Certification preferred
• Good at code review
• Able to communicate effectively with stakeholders independently
• Able to lead a team of 5-10 resources Proactive in approach, create test plans.

Experience: 8-9 years

Job Location: Mumbai

Contact Details:

Contact Person: Madhusmita

Contact Email ID: madhusmita.m@madhees.com

For more details please feel free to visit www.madhees.com

To get job updates please like our page www.facebook.com/madhees

Hiring System Test Engineer - Ethernet Stack for Germany location

Hiring System Test Engineer - Ethernet Stack for Germany location

Job Description:

You’re Tasks:

• Understand the requirements of the Ethernet stack
• Define test cases for the system testing of the Ethernet stack
• Develop and implement the test cases using python or perl scripting language 

Requirements:

• Experience with embedded systems testing
• Professional experience between 3 to 6 years
• Experience in the telecom domain with Ethernet stack testing
• Exposure to TCP/IP, UDP protocols is a must
• Experience in the automotive domain is a plus
• German language skills are a plus

Industry Type: IT-Software / Software Services

Role: Testing Engineer

Education 

1. UG - Any Graduate
2. PG - Any Postgraduate
3. Doctorate - Doctorate Not Required

Experience: 3-6 Years

Work Location: Germany (Stuttgart)

Job Title: System Test Engineer - Ethernet Stack

Employment Type: Contractual (2 year's contract)

Contact Details:

Contact Person: Shiva

Contact Email ID: shiva.tumma@madhees.com

Contact Number: +91-7660000728

For more details please feel free to visit www.madhees.com

Oracle apps Technical Consultant R12 immediate hiring

Oracle apps Technical Consultant R12 immediate hiring

Job description :( 3+ to 11 Yrs)

Mandatory:

• Should have worked in Oracle Apps r12 and RICE components
• Sound knowledge in PL SQL,Advance PL SQL. forms 
• Module CRM/SCM/Finance 
• Should have experience in Managing Client and Team.
• A good team player with Strong interpersonal and negotiation skills and ability to articulate with people at all levels.
• Focus on quality and timely delivery.
• Highly Innovative.
• Capable of picking up new technologies with a minimum learning curve.
• Good Analytic skills.
• Should have excellent communication skills (verbal & written)

Education 

1. UG - Any Graduate - Any Specialization, Graduation Not Required
2. PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
3. Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Job Location: Delhi

Contact Details:

Contact Person: Shiva 

Contact Email ID: shiva.tumma@madhees.com

Contact Number: +91-7660000728

For more details please feel free to visit www.madhees.com

Hiring Associate Consultant Siebel DES (Lead)

Hiring Associate Consultant Siebel DES (Lead)

Key skills required:

• Oracle Inquira (Mandatory)
• Siebel Upgrade
• As a Lead, you are responsible for managing a small team of analysts, developers, testers or engineers and drive delivery of a small module within a project (Delivery/Maintenance/Testing) you may serve as entry level specialist with expertise in particular technology/industry domain/a process / application / product.
• You are responsible for functional/technical track of a project.
• Minimum work experience: 5 - 8 Years

Job Location: Bangalore

Contact Details:

Contact Person: Nishanth

Contact Email ID: nishanth.dothi@madhees.com

Contact Number: +91-7660000728

For more details please feel free to visit www.madhees.com

Seeking Manager Sales (IT) for a top MNC

Seeking Manager Sales (IT) for a top MNC

Job Description:

Responsibilities

• Fully understand and clearly articulate the benefits of Salesforce.com/Force.com to all levels or any other CRM, ERP application that he has sold earlier.
• Consult with Pre Sales team, Prospect/Vendor team, Solutions/Delivery teams or Project Manager to establish technical specifications and to determine subject material to be organized when needed by the customer.
• Proactively support relationships with customers and partners.
• Must be capable of meeting C level executives, interact and build long term relationships.
• Understanding the unique business requirements of small businesses (directly with Sales/IT teams) and translating/presenting those needs into a compelling demonstration of Salesforce.com\'s functional and technical capability

Requirements

• Must have a proven track record in Field Sales of technical solutions, ideally on Force.com platform or any CRM or ERP application.
• Ideally must have understanding of Salesforce.com landscape including licensing model and partner relationships
• Must be customer oriented, aggressive, a self-starter with fire in the belly to achieve more.
• Must be a Team player, ideally worked in Teams, must be able to take team responsibility.
• Track record of sales success for a Cloud organization or any other CRM product-an ideal requirement.
• Working knowledge of related enterprise applications, relational database and web technology.

1. Good to have Salesforce implementation expert certification
2. Must be willing to travel/ work from home.
3. Must be willing to join at short notice and looking for long term career opportunities.

Job Location: Hyderabad

Contact Details:

Contact Person: Shiva

Contact Email ID: shiva.tumma@madhees.com

Contact Number: +91-7660000709

For more details please feel free to visit www.madhees.com