Showing posts with label IT. Show all posts
Showing posts with label IT. Show all posts

Tuesday, 18 August 2015

Director - IT Infrastructure Services (Location: Hyderabad)

www.madhees.com
Director - IT Infrastructure Services (Location: Hyderabad)
We are looking for Director - IT Infrastructure Services, who can handle basic functions like overall management of the Infrastructure department activities including, resource management, quality assurance, performance improvement, performance management, internal client expectations, training, and employee satisfaction.
Eligibility Criteria: 
1. Must be well-versed with Storage | Servers | Virtualization | Cloud (IAAS).
2. Must have had experience in setup of an Infrastructure business from a scratch.
3. Must have experience in the setup of a 50-seater NOC
Job Description:
1. Setup the IT Infrastructure Services Division from a scratch. 
2. Work closely with the Sales | Presales team for new business acquisition.
3. Manage the business once we acquire it in terms of deliverables and people acquisition and management.
Experience:  12 - 15 years
Contact Details:
Contact Person: Kiran Srinivas
Contact Email ID: kiran@madhees.com
For more details please feel free to visit www.madhees.com
To get job updates please like our page www.facebook.com/madhees

Tuesday, 23 June 2015

Immediate requirement for Client Support Team Leader


www.madhees.com
Immediate requirement for Client Support Team Leader

Job Overview: 
Lead and manage a Support staff team that ensures clients have direct access to knowledgeable staff that responds to questions, issues or incidents within SLA’s that result in a high level of client satisfaction.
Responsibilities:
  • Hire, train and develop a strong support staff to ensure a high level of client satisfaction
  • Develop and maintain a new-hire and on-going training program to ensure staff is knowledgeable about all aspects of the service and applications.
  • Direct the team’s workflow and client engagements to ensure a high level of client satisfaction with Support.
  • Manage the work schedule for the team to ensure full coverage at all times during hours of operation (including holidays).
  • Act as a point of escalation to resolve complex issues and/or reassign cases to ensure rapid resolution to client issues.
  • Coordinate with and maintain relationships with cross-functional organizations and departments within Concur to ensure efficient operations.
  • Establish and report a set of metrics and dashboard that reports on accomplishments and forecasts outcomes.
  • Be aware of and comply with all corporate policies
Typical Tasks:
  • Monitor group caseload, escalate or reprioritize cases as necessary, monitor case progress, provide guidance to analysts, and coordinate supplemental training.
  • Perform case reviews for each member of the Support Analyst on a monthly basis; evaluate the way the cases were handled, and communicate those evaluations in writing. 
  • Perform phone monitoring for each member of the Technical Support Analyst team on a monthly basis; evaluate the way the calls were handled, and communicate those evaluations in writing. 
  • Edit/review documentation (including training, process, and customer documentation).
  • Personnel administration including conducting interviews, performance reviews, coaching, discipline, training, etc
  • Regularly interface with other Concur departments to resolve customer issues and to develop and define processes. 
Qualifications
Education, Experience & Training required:
  • Bachelor degree in a technical field or equivalent experience
  • Two or more years experience in technical or service support interfacing with customers
  • Ability to pass a background check
Job Specific Specialized Knowledge & Skills:
  • Excellent written and verbal communication skills, including persuasion and documentation skills
  • Ability to plan and to prioritize
  • Basic to Intermediate computer knowledge required
  • Internet experience required
  • CRM experience preferred
  • One or more years experience with Travel GDS systems (Apollo, Sabre, Worldspan, Amadeus, Galileo, etc.) required
  • One or more years experience using/supporting Online Travel Booking Systems (e.g. Concur Travel) preferred
Critical Performance Competencies:
  • Communication and Influence
  • Coaching
  • Interpersonal
  • Empowerment
  • Adaptability/Flexibility
  • Planning and organizing
  • Stress management
  • Decisiveness/Judgment
  • Accountability
  • Process Management / Quality
Value Competencies:
  • Displays passion for & responsibility to the customer
  • Hires, develops & rewards great people
  • Displays leadership through innovation in everything you do
  • Displays a passion for what you do and a drive to improve
  • Displays a relentless commitment to win
  • Displays personal & corporate integrity
EEO:
  • Equal Opportunity Employer, M/F/D/V.
Job Location: Bangalore
Contact Details:
Contact Person: Madhusmita
Contact Email ID: madhusmita.m@madhees.com
Contact Number: 040-49181920
For more details please feel free to visit www.madhees.com


Hiring Client Support Analyst I for Bangalore Location


www.madhees.com
Hiring Client Support Analyst I for Bangalore Location

Overview:  The Client Support Analyst I, receives issues faced by clients for our market leading cloud based travel solutions. The Analyst researches on issues across various resources and provides prompt resolution on these issues, within the SLA Timelines. The support is often consultative and addresses intermediate to advanced service related issues.
Responsibilities:
  • Deep dive & research work across a spectrum of tools and knowledge bases
  • Utilize tools like knowledge portal, previous cases and documents to research, understand issue & derive resolution
  • Research, diagnose & troubleshoot product functionality issues / errors faced by clients, follow up with documentation within established timelines
  • When appropriate, provide consultative guidance to customers towards the resolution to their service issue
  • Effectively manage expectations that are set with customers
  • Maintain accurate, high-quality & timely documentation on actions taken to resolve client issues / errors
  • If required / requested reach out to clients on the phone with the client to understand / educate on the issue / resolution
  • Routinely update the client, following SLA guidelines, on active issues to gain additional information or to advise of status
  • Interface with other Concur departments as necessary to resolve customer issues
  • Maintain working knowledge of Concur products including new releases and new products
  • Always keep yourself abreast with product knowledge & updates / enhancements, required to troubleshoot issues
  • Must be agreeable to work in rotational shifts, including working on festivals / public holidays. Shifts may include morning / mid / night shift as needed by the business
  • Be aware of, and comply with all corporate policies
Education, Experience & Training required:
  • One year or more experience in troubleshooting software / hardware / product / process / tool issues
  • One or more years in Technical Support or Analyst role interfacing with customers
  • Prior travel industry experience / GDS knowledge required
  • Ability to pass a background check
 Job Specific / Specialized Knowledge & Skills:
  • One or more years experience with Travel GDS systems (Apollo, Sabre, Worldspan, Amadeus, Galileo, etc.) required
  • One or more years experience using/supporting Online Travel Booking Tools (e.g. Concur Travel) preferred
  • Familiar with Windows OS, basic security and its built-in applications
  • Experience in utilizing a CRM system to track and resolve issues
  • Strong analytical, written and verbal communication skills
  • Problem solving, analytical mindset
  • Strong time management and prioritization skills

Critical Performance Competencies:
  • Keen Researcher & Passionate Learner
  • Accountability
  • Interpersonal
  • Decisiveness/Judgment
  • Communication and Influence
  • Teamwork
  • Stress Management
  • Analytical Skills
  • Adaptability/Flexibility
  • Process Management/Quality
  • Motivation
Value Competencies:
  • Displays passion for & responsibility to the customer
  • Hires, develops & rewards great people
  • Displays leadership through innovation in everything you do
  • Displays a passion for what you do and a drive to improve
  • Displays a relentless commitment to win
  • Displays personal & corporate integrity
EEO:
  • Equal Opportunity Employer, M/F/D/V.
Physical and Cognitive or Mental Requirements:
Major Job activities – physical requirements:
  • Use of computer and keyboard for extended periods of time on most or all workdays
  • Use of telephone – throughout the workday as needed to conduct business
  • Working under time pressure
  • Working rapidly for long periods
  • Communicating and interacting with others
Major Job activities – mental requirements:
  • Multiple concurrent tasks
  • Ability to perform under stress
  • Reading and comprehension
  • Writing
  • Problem solving
  • Confidentiality
  • Customer contact
Job Location: Bangalore
Contact Details:
Contact Person: Madhusmita
Contact Email ID: madhusmita.m@madhees.com
Contact Number: 040-49181920
For more details please feel free to visit www.madhees.com

Sunday, 31 May 2015

Seeking Manager Sales (IT) for a top MNC

www.madhees.com
Seeking Manager Sales (IT) for a top MNC


Job Description:

Responsibilities

  • Fully understand and clearly articulate the benefits of Salesforce.com/Force.com to all levels or any other CRM, ERP application that he has sold earlier.
  • Consult with Pre Sales team, Prospect/Vendor team, Solutions/Delivery teams or Project Manager to establish technical specifications and to determine subject material to be organized when needed by the customer.
  • Proactively support relationships with customers and partners.
  • Must be capable of meeting C level executives, interact and build long term relationships.
  • Understanding the unique business requirements of small businesses (directly with Sales/IT teams) and translating/presenting those needs into a compelling demonstration of Salesforce.com\'s functional and technical capability


Requirements

  • Must have a proven track record in Field Sales of technical solutions, ideally on Force.com platform or any CRM or ERP application.
  • Ideally must have understanding of Salesforce.com landscape including licensing model and partner relationships
  • Must be customer oriented, aggressive, a self-starter with fire in the belly to achieve more.
  • Must be a Team player, ideally worked in Teams, must be able to take team responsibility.
  • Track record of sales success for a Cloud organization or any other CRM product-an ideal requirement.
  • Working knowledge of related enterprise applications, relational database and web technology.

  1. Good to have Salesforce implementation expert certification
  2. Must be willing to travel/ work from home.
  3. Must be willing to join at short notice and looking for long term career opportunities.


Job Location: Hyderabad

Contact Details:

Contact Person: Shiva

Contact Email ID: shiva.tumma@madhees.com

Contact Number: +91-7660000709

For more details please feel free to visit www.madhees.com
 


Monday, 18 May 2015

Walk-in drive for IT recruiters

www.madhees.com
Walk-in drive for IT recruiters

Job Description
  • Sourcing & screening of profiles as per the indent.
  • Carrying out end to end recruitment
  • Candidate Engagement
  • Using industry specific knowledge and New channel sourcing
  • Achieve monthly targets.
  • Updating of Performance Dashboard.
  • Tracker Maintenance - (Target Vs Actual)
  • Updating Applicant Tracking System.
  • Achieving the assigned Revenue Target

Drive Date: 25th May to 29th May

Drive Time: 11.00 AM to 4.00 PM

Experience:  1 to 3 years

Qualification: Any Graduate or Post Graduate


Drive at: 

Madhees Techno Consulting Pvt Ltd,

Plot No: 446, 

S.Chandra Reddy Towers,
100 Ft Road, Ayappa Society,
Madhapur, Hyderabad – 500081.


Contact Details:

Contact Person: Madhuri

Contact Email ID: madhuri@madhees.com

Contact Number: +91-7660000222

For more details please feel free to visit www.madhees.com




Wednesday, 8 April 2015

Boost for Indian IT workers as US L-1B visas now easier to get

Madhees Techno consulting Pvt Ltd
Boost for Indian IT workers as US L-1B visas now easier to get 


US President Barack Obama today announced an easing of the process to obtain L-1B work visas for corporate executives, a move that could end the large scale harassment of IT professionals from India and make it easier for Indian companies to bring employees here. 

Such a move, Obama argued would attract larger foreign direct investment to the US. 

"I'm pleased to announce a new action I'm also taking to make it easier for global companies who are present here today to launch and invest in the US. My administration is going to reform the L-1B visa category, which allows corporations to temporarily move workers from a foreign office to a US office in a faster, simpler way. 

"And this could benefit hundreds of thousands of non-immigrant workers and their employers, that in turn, will benefit our entire economy and spur additional investment," Obama said in his address to the SelectUSA Summit. 

A large number of Indian companies are participating in the SelectUSA Summit aimed at increasing US exports and attracting more foreign investment into the US. 

Large scale decline of L-1 visas was a major hindrance in Indian companies investing in the US. 

"One of the things that would make America even more attractive to businesses and that would grow our economy and shrink our deficits, and keep this country safer, stronger, and smarter, would be a comprehensive immigration reform package," he said. 

"That's why I'm going to continue to push and prod and poke and cajole friends in the Republican party to get on board and help us get this done. We need to get immigration reform done here in the United States of America. That's who we are. So the bottom line is this: America is proudly open for business," Obama said. 

"We want to make it as simple and as attractive for you to set up shop here as is possible. That is what this summit is all about," he said, and hoped that global companies would benefit from the new measures. 

Obama said there has never been a more exciting time to do business in the US. 

Source: Economic Times

IT Giants IBM, Oracle, Red Hat and others racing for cloud sales specialists to tap rising demand

Madhees Techno Consulting Pvt Ltd
IT Giants IBM, Oracle, Red Hat and others racing for cloud sales specialists to tap rising demand 


As Indian corporates and governments embrace cloud in a bigger way, technology firms operating in India are looking to build armies of cloud sales professionals to tap into the demand. 

From large firms like IBM and Oracle to more specialized players like Red Hat, companies are looking for cloud specialists in the country, currently a very small group of people, creating an arms race for talent. 

US-technology giant Oracle has thrown down the gauntlet in India, with its plan to hire 300 people to create a specialized cloud sales force. The move comes as Oracle is gunning for the top spot in the cloud computing space. 

"We want to be the No. 1 player in the cloud computing space. So you will see us accelerate our investment and hiring 300 sales people is part of that strategy to sell our range of cloud offerings in the country," Shailender Kumar, Vice President and Regional Managing Director for Oracle India, said. 

Companies across the board are hiring, according to recruitment firms, creating a demand-supply mismatch and, even a price war, for the right talent, even though sales forces are far smaller than the teams that implement the cloud product. 

ET counted at least 30 job openings in cloud sales for people with 5-7 years experience on sites such as LinkedIn and Naukri.com. The job openings ranged from companies such as HP, IBM and Google to smaller IT firms such as Sonata SoftwareBSE -1.03 %. The count excludes job openings from Oracle. 


"There is a huge demand for such professionals because companies like HP, Microsoft, IBM are aggressively hiring to expand into cloud. Because demand exceeds supply, there is a premium being paid. And getting the supply is a mix of poaching and training," Shiv Agrawal, founder of HeadHonchos. com and Managing Director of ABC Consultants, told ET. 

Agrawal said that a cloud professional with 7-10 years experience could earn between .`10-17 lakhs, with packages rising far higher for those with more experience. Rising demand cannot be filled through just poaching from other companies and will have to be tackled through training, according to industry experts. 

"We believe that the rising demand for cloud sales professionals should be fulfilled by re-skilling the current workforce. Companies need to invest in training employees about a range of technologies as new projects demand a combination of all the technologies that cut across all the layers of a company," Sanchit Vir Gogia, chief analyst and CEO at Greyhound Research, said. 

Training firms, which are already seeing a boost from companies looking to skill employees in cloud technologies, are also training the people now needed to sell those technologies in the market. 

"Companies want sales people who can cater to cloud technologies and the function of many traditional marketing departments has changed to include a huge emphasis on cloud marketing. Most companies are utilising in-house clouds. Organisations are therefore searching for people who can understand their business model and the vision of the owned cloud," Rohit Aggarwal, CEO and founder, Koenig Solutions Ltd, said. 

He added that the idea was to get a steady stream of people - trained both in the cloud and selling those services - into the market. 

Author: Jochelle Mendonca & Neha Alawadhi


Tuesday, 7 April 2015

Application Development

Madhees Techno Consulting Pvt Ltd
Application Development


Software applications have potency to heighten your business environment in a myriad number of ways.

Madhees application development services enables you to meet emerging technology challenges and help you throughout the full life cycle of application development, from defining your requirements, documenting specifications, developing, testing, to integrating software applications across a myriad of platforms.

Organizations purchase our SOA and web services driven application development to contour their processes and adapt to changing business needs and private-enterprise landscape. Our standards-based approaching elevates interoperability in today’s heterogeneous computing environment and integrates the bequest systems for heightened business operation.

Moreover, in order to hasten time to market, Madhees helps companies zero in on rapid application development (RAD) and ensures smooth iterative development, strong collaborative environment, and dynamic requirement gathering and flawless cut-over.

List of industry sectors Madhees ply to include (but not limited to) the following:
  • Agriculture
  • Retail
  • Manufacturing
  • Hospitality
  • Architecture
  • Automobile
  • Real Estate
  • E-Commerce
  • Telecom
  • Textiles
  • Recruitment
  • Publishing
  • Airline
  • Food Processing
Our capabilities include:

  • Application assessment
  • Custom application development
  • Legacy application modernization
  • Application migration
  • Enterprise application integration
  • Mobile application development

IT and Non-IT consulting companies in Hyderabad

Madhees Techno Consulting Pvt Ltd
IT and Non-IT consulting companies in Hyderabad
Madhees, a fast growing IT and Non-IT consulting company, which is fulfilling the needs of top MNCs.
Prior to commencing any recruitment activity we invest time in getting to know your operations. We will work closely with you to plan and define priorities in your needs.
No matter what the position is, be it Permanent or Temp Staffing you will see how effectively we screen and interview candidates to hire talented staff that "fit" with your organization. We can:
Identify critical success factors for all jobs. Help you apply these factors during screening and interviewing. Provide management training on interviewing techniques. Create an efficient and organized hiring process.
Madhees has niche skills in resourcing in large numbers, across locations, at various levels. We offer the following services depending on our customer needs.
  • Executive Staffing / Head Hunting
  • Recruitment Process Outsourcing
  • Temp Staffing
  • BPO Services