Job Description:
Position Summary and Primary Responsibilities:
Serves as a technical expert in the area Application Packaging and Deployment. Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to Operating Systems and non-OS vendor application requiring the ability to research, analyze, and resolve problems effectively to meet established performance metrics. May require on-call availability and may require working during non-business hours and on weekends.
Primary Responsibilities
- Packaging, deployment and support of Desktop Applications and hardware
- Development and maintenance of software packages (including PC and laptop builds) using Install shield Admin Studio, Microsoft App-v, Active Directory, and Group Policies
- Monthly rollout of Microsoft OS and Application Patches. Manage the patching process and communicate with teams globally. Assist in testing as needed
- Expert knowledge of application deployment using Microsoft SCCM
- Expert Knowledge of Monthly Patching for Microsoft and Business Applications
- Experience in MSI packaging using Install Shield and Applications sequencing using App-V
- Knowledge of Software Asset Management (SAM) is highly desired
- Bachelors or Masters Degree in Information Systems. Relevant Industry Standard Certifications such as MCSE, MCSA, ITIL
- 3+ years in Information Technology with at least 2+ years as an Application Packaging & Deployment Engineer in a Global Corporation
- Master’s Degree in Information Systems
- Overall 3+ Years as an Application Packager / Deployment Engineer in a Manufacturing and/or Industrial Corporation
- MCSE, MCSA, ITIL Certifications
- Ability to read, analyze, and interpret technical data
- Ability to write in a clear and concise manner
- Ability to effectively present information and respond to questions
- Administer and pro-actively monitor the global SCCM Infrastructure
- Work with Software Publishers for application updates and contract management
- Respond to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information
- Ability to effectively plan and organize
- Project and program management planning and organizational skills
- Customer service orientation
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